Research on Reliability
Reliable is to think of the company consistently from the customer's point of view and to design the interfaces in the company in such a way that internal and thus external customers always get what they need and can expect.
The Institute
The IKO Institute for Internal Customer Orientation is an independent, interdisciplinary research and consulting institute, founded by professors from various university business schools, all of whom have their own many years of top-management experience in companies.
We support companies in improving their processes; with better results for everyone: for internal and external customers and thus for the company as such.
Software
Relynk is the world's first corporate
reliability assurance and
measurement software.
Research
We work empirically and maintain a large network of companies that are particularly committed to internal reliability.
We are a cooperation partner of the employers' association NORDMETALL and founder of the reliability working group.
Are you an entrepreneur and interested in staying in touch on the subject of reliability?
Publications
The latest book on the subject.
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ButtonAndreas holds a doctorate in business administration, a degree in mechanical engineering, an MBA and is a certified systemic consultant. After many years as a manager with global responsibility in the automotive industry, he is now Professor of Leadership and Change Management at Wismar University of Applied Sciences and founder of the IKO Institute.
Prof. Dr. Andreas von Schubert
Founder & Managing Partner
“Reliability in the company is measurable and the only key figure that really matters. Everything else is based on that.”